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Voiceover Industry Terms - Talent
Voicemail (or voice mail, vmail or VMS, sometimes called messagebank) is a centralized system of managing telephone messages for a large group of people.

In its simplest form it mimics the functions of an answering machine, uses a standard telephone handset for the user interface, and uses a centralized, computerized system rather than equipment at the individual telephone. Voicemail systems are much more sophisticated than answering machines in that they can:

answer many phones at the same time
store incoming voice messages in personalized mailboxes associated with the user's phone number
enable users to forward received messages to another voice mailbox
send messages to one or more other user voice mailboxes
add a voice introduction to a forwarded message
store voice messages for future delivery
make calls to a telephone or paging service to notify the user a message has arrived in his mailbox
transfer callers to another phone number for personal assistance
play different message greetings to different callers.

Voicemail systems can include IVR features.
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